Refund policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return under our 14-day returns policy, your item must be unworn and unused, with all original tags attached and in its original condition. You’ll also need to provide proof of purchase.
You are welcome to try your item on for fit, but please take reasonable care of it. Items showing signs of wear or use beyond what is reasonably necessary to try them on may not qualify under our 14-day returns policy, and where applicable we may make a deduction from a refund to reflect any reduction in value. This does not affect your statutory rights.
To start a return, email us at info@untamefightwear.com. Once your return is approved, we’ll send you instructions on how and where to send your item back. Please note: returns sent without prior approval won’t be accepted.
Customers are responsible for the cost of return postage for unwanted items or change-of-mind returns. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
If your item is faulty, damaged, incorrect or not as described, please contact us as soon as possible. Where applicable, we’ll cover reasonable return postage costs in accordance with your statutory rights.
If you have any questions, feel free to reach out to us at the above email or message us on Instagram @untamefightwear.
Damages and issues
Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us right away so we can make it right.
Exceptions / non-returnable items
We can’t accept returns on gift cards or items marked as final sale or clearance. Items purchased using a discount code are still eligible for return, provided they meet our standard return conditions.
Not sure if your item is eligible? Just drop us a message and we’ll let you know.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether the refund is approved. If approved, it’ll be processed back to your original payment method within 10 business days.
Please note: it can take additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us.